Conditions of Use

Terms and Conditions

Please read through our terms and conditions carefully:

• If you have a query regarding your order or a general enquiry please contact us at  info@funkyfarmscrapbookbarn.co.uk
• Our transactions are all in UK £ Sterling.
• All items are offered subject to availability, if we realise that an item you have ordered is not in stock, we will contact you ASAP to either cancel the order or just cancel the item or help you find a suitable replacement. Sadly errors with stock can occur although every effort is taken to ensure that there are no issues.
• Pictures of items are for illustrative purposes only and colours/details may be affected by your monitor/computer settings and the image supplied by the manufacturer. We cannot guarantee that the colour of the items pictured will match the colour of the products exactly. Pictures are to be treated only as an indication of the product. The pictures displayed often don't do the product justice, photos of some products are supplied however if you have a query regarding the colour of a product or would like some help with choosing coordinating products please contact me!
• All meaurements given are approximate only and should not be treated as exact.
• Once your order has been received, we shall send you an email confirming your order and also an email once your item has been dispatched. We aim to process items as quickly as possible, if we incur any delay we will inform you by email or telephone ASAP. We aim to have orders dispatched within 2 working days if not sooner!!! (We get a Moooooove on!)
• We will answer any queries as quickly as possible.
• We do our best to ensure all prices are correctly displayed on our website however, if we discover an error/incorrect price, we will contact you to offer you the item at the correct selling price and to reconfirm your order or to cancel the order.

HOW TO PAY-

• You can be assured that your payment to us is very secure and made through a highly reputable company, payment transactions are dealt with through SagePay, all of your credit card details are collected through this company securely; we do not receive any details about your card whatsoever.
• If you wish to PAY BY CHEQUE, print out your order details on the "checkout" page and post this to us with your contact details (your name, where you wish the order to be posted) along with a cheque payable to 'Funky Farm Scrapbook Barn' to:

FUNKY FARM SCRAPBOOK BARN
BRICKBARNS FARM
HANLEY ROAD
MALVERN WELLS
WORECSTERSHIRE
WR14 4HY

• Postal orders are also accepted as payment, please follow the same instructions above as if paying by cheque.

• Please keep a copy/record of any reference numbers/transactions that you receive. This will facilitate any communication that may be required.
• Ordered items will be delivered to the address you specify upon ordering. 

POSTAGE & PACKAGING

• We cannot be held responsible for your parcel being delayed owing to a postal interruption/bad weather/strike or any other fault not caused by ourselves. If we are aware of any interruption to delivery services, we shall inform you via the home page, email or the news page.
• Items will be posted either by first/second class delivery, standard parcels (for heavy orders) or recorded delivery (for high value orders). This is subject to our discretion and if required, a different courier may be used.
• Items delivered by recorded delivery will require signing for. This delivery method will help to give you peace of mind knowing your order is being taken care of and arrive with you safely.
• The method of shipping is subject to our discretion and weight, size, location and value. For very heavy orders, a courier may need to be used.
• Postage and packaging charges are fixed at £2.49 to help towards covering costs and materials for orders up to £16.49
• All orders over £16.49 will be delivered FREE OF CHARGE!! Please note the postage charge has increased owing to the ever increasing costs of Royal Mail's Services. This is a very reasonable charge for postage and the amount to qualify for free postage is much less than half of many other websites!!!
• We aim to dispatch all orders within 2 working days of receiving them if not, sooner. We like to get a MOOOOOVE on and don't want to leave you waiting for your goodies!!! Most orders if ordered early enough during the day will be processed and dispatched that day!!
• Working days are all normal working days between Monday-Friday excluding weekends and UK Bank Holidays.
• All orders are thoroughly checked before dispatching them to you. All items leave us in new, excellent and undamaged condition.
• Responsibility cannot be accepted for items lost or damaged by the postal service. We always obtain proof of postage for every transaction.
• If your order has not arrived, please allow up to 10 working days for your parcel to arrive (Royal Mail ask this, not us) this is to allow the parcel to be returned to us the sender. If you have still not received the parcel then please contact me, I will fill out the relevant claim form in order to claim for the lost items, I will of course endeavour to do this as quickly as possible and will of course try to get your order replaced ASAP.

CANCELLING YOUR ORDER-

• You have a statutory right to cancel your order.
• If you wish to cancel your order, please email me ASAP!  If you have received your items, please return the items to us, complete in their original packaging, Return postage of these items will be at your own cost and will not be reimbursed. You are responsible and should take care for the safe and undamaged return of the items. Items that have been opened and that are not in their original condition will not be refunded.
• Before returning any item to Funky Farm Scrapbook Barn please contact us at info@funkyfarmscrapbookbarn.co.uk to obtain a returns code and to inform us of your intention to return any item.
• Once notified that you wish to cancel your contract/order, we will refund you/re-credit your account within 28 days for the sum paid by yourself. (Excluding postage and packaging if items have been dispatched). Returned items must have been received back by us in order to provide a refund.
• The refund itself will be for the amount of the goods excluding the postage and packaging fee (this is non refundable).

DATA PROTECTION & PRIVACY POLICY

• We (Funky Farm Scrapbook Barn) will take all reasonable precautions in order to keep details about yourself, your order and your payment secure
• You can be assured that at all times your details are kept safely (by all reasonable steps) and are used only by ourselves for processing your order. We will not use any information in any way other than for the purposes of processing your order

• Ordering items from Funky Farm Scrapbook Barn signifies your agreement to the above terms and conditions.
• Funky Farm Scrapbook Barn cannot be held responsible for any loss or damage caused to yourself or property.
• Funky Farm Scrapbook Barn reserves the right to change/alter/revise any of these terms and conditions without notice.

EUROPEAN AND INTERNATIONAL POSTAGE/SHIPPING

• Listed below are the current shipping rates for European and International Shipping.
• All orders will be dispatched upon receiving cleared payment. In the event where a transaction is flagged as being ‘high risk’ by our payments gatherer Sagepay - we may need to contact the customers’ bank to confirm credit card is not reported as stolen or copied etc. This is the advice given to me from both Sagepay and my business banking.

EUROPEAN SHIPING RATES:

Up to £10.00 = £3.50
£10.01-£20.00 = £5.50
£20.01-£30.00 = £7.50
£30.01-£40.00 = £13.00
£40.01-£50.00 = £15.50
over £50.00 = £18.50

INTERNATIONAL SHIPPING RATES:

Up to £10.00 = £4.00
£10.01-£20.00 = £6.50
£20.01-£30.00 = £10.00
£30.01-£40.00 = £16.00
£40.01-£50.00 = £20.00
over £50.00 = £26.00